API Overview Resources Schemas

IaSummary

IA Summary operations

Get IA summary for a ticket

Returns the AI-generated summary for a given ticket without updating the ticket in the ticketing provider. The response includes the operative summary and the message for the client, as generated by the IA service. **Security:** requires a valid Bearer JWT token. The token must carry the `ticketing-mas.ticketing.access.allowed` API access role and the `ticketing.ticket.iaSummary` operation permission. mTLS requests (without Authorization header) are also accepted.

GET /ticket/{ticketId}/ia/summary

Parameters

Name	In	Type	Required	Description
ticketId	path	string	true	The ticket id in MasMovil ticketing tool. You can use either ID or KEY.
ticketing-provider	header	string	true	Acronym identifying the underlying ticketing tool where the tickets are. JAM (Jira Amarillo) , JCC (Jira CC), TGJ (TGJira), JNEXT (JiraNext)

Enumerated Values

Property	Values
ticketing-provider	one of [JAM, JCC, TGJ, JNEXT]

Request example

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curl -X GET https://ticketing.sta.masstack.com/v2/ticket/{ticketId}/ia/summary \
  -H "Accept: application/json" \
  -H "ticketing-provider: string" \
  -H "Authorization: Bearer {access-token}"

Responses

Code	Meaning	Description	Schema
200	OK	IA summary response	IaSummaryResponse
400	Bad Request	Bad Request	Error_400
401	Unauthorized	Unauthorized	Error_401
404	Not Found	Not Found	Error_404
500	Internal Server Error	Internal Server Error	Error_500

Endpoints

Ticket

Comment

Attachment

IssueLink

IssueLinkTypes

Grid

IaSummary

Remotelink