Delivery info
Delivery Status Table
The delivery status of the sent communications can be consulted after sending using different methods of the provided API . Same status catalog is used for different channels although it meaning can be slightly different and not all the status can be applicable to every channel.
| Status | SMS | |
|---|---|---|
| REGISTERED | The SMS has been accepted (input is correct) and registered in the system to be submitted to GSM network for delivery, however the SMS has not been sent yet | N/A |
| SUBMITTED | The SMS has been already submitted to GSM network and sent to the user. No confirmation of delivery, expiration or error has been received so far | The e-mail has been accepted and submitted to e-mail service provider to be sent, no final status is known yet |
| DELIVERED | The SMS has been successfully delivered to the subscriber device | The e-mail has been delivered to the destination e-mail server successfully, although it is not guaranteed that is already available at user inbox (the process is opaque) |
| OPEN | N/A (not possible to know for SMS) | The e-mail has been already opened by the user |
| CLICKED | N/A | At least one link included in the e-mail has been clicked by the user |
| EXPIRED | It was not possible to deliver the SMS to the user during the set maximum delivery time (48h by default), e.g: the phone was off during the whole period | N/A |
| UNDELIVERABLE | It is not possible to deliver the SMS because of a GSM network reason, for example, the destination number does not exist | The e-mail cannot be delivered to the destination address because of a permanent situation, for example, the address does not exist. |
| DEFERRED | N/A | The e-mail was rejected by destination e-mail server because of a temporary issue expected to be resolved soon (e.g: overload), the sending will be reattempted |
| REJECTED | N/A | The e-mail was rejected by destination e-mail server because of a temporary reason, for example, the user memory usage is over quota |
| DROPPED | N/A | The e-mail was dropped by the e-mail service provider because it has been identified as a sending that is going to fail, e.g: it was already rejected before |
| FAILED | The SMS processing in the system has failed and it could not be sent or, at least, it is not guaranteed it was sent | N/A |